Omnicom Health Group

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Workflow Manager

Workflow Manager

Job ID 
US-NY-New York

About this job




Key Roles and Responsibilities

  • Liaison between client and Link9 studio team
  • Create project estimates and timelines in consideration of client and studio expectations and requirements
  • Provide estimate of effort and time required to complete tasks, prioritize workload as needed to ensure work is delivered to client on time
  • Manage the routing process for all projects coming into the studio through the digital routing system. This includes opening the project at each round to review changes, making sure directions are clear, follow up with clients and studio team to gather production specifications and requirements
  • Schedule and lead pre-production meetings between client and studio team to kick off in-coming projects, review changes and align on expectations
  • Monitor project progress continuously—keeping client and studio team informed, evaluating process to identify risks and proactively communicating concerns and solutions to clients and studio team
  • Serve as gatekeeper for quality assurance—enforce application of studio quality assurance steps to all jobs before sending to client
  • Escalate issues and concerns to Supervisors
  • Guide clients and studio teams on project path—provide process training, explanation of critical tasks and durations
  • Follow through with client and studio team to confirm completion of all deliverables—secure confirmation from client that project is complete
  • Participate in client new project start ups, daily hot sheet meetings and weekly status meetings
  • Provide daily hot sheet and night sheet to studio supervisors—to ensure alignment of resources
  • Prepare weekly status report and conduct weekly status meetings with and studio team


Key Qualifications

  • Strong verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to handle multiple projects at one time
  • Team oriented
  • Proactive and Self Motivated
  • Problem solver
  • BA/BS degree or equivalent