• Client Services Manager

    Job ID
    US-NY-New York
    Account Services
    Adelphi Communications
  • Overview


    We are seeking an enthusiastic and skilled Client Services Manager with the ability to lead and manage the effective delivery of varied programmes of work to include publication plans. This is a full-time position based at our New York office in midtown Manhattan, where you would play a key role in an integrated team, developing innovative solutions to address client challenges.

    The Opportunity:

         Adelphi Communications is a leading global agency providing comprehensive and innovative medical communication solutions to the healthcare industry. Our ethos − TOGETHER WE CAN − speaks to the importance we place on the relationships we build with our valued clients, with other key experts in science and medicine, and within our own staff teams.


         Our business efforts focus on four principal disciplines IMAGINE | ENGAGE | ARTICULATE | EDUCATE through which we channel our passion for simply and effectively commanding and communicating highly complex concepts across an impressive range of therapeutic areas. This gives us a compelling approach to developing creative and inspiring solutions to the complex strategic challenges facing our clients.

    With a vibrant and sociable team environment, intensive on-the-job coaching and a programme of targeted training, supplemented by an excellent benefits package, Adelphi Communications provides the right setting for professionals who want to make a difference.


    Key Accountabilities:

    • Lead the project and financial management of multiple projects or programmes of work, driving them from brief to completion on time, to budget and aligned with overall account priorities
    • Demonstrate sound financial acumen and knowledge of project management processes to address client needs and deliver projects successfully
    • Lead client teleconferences, build trusting and influential relationships with key clients and procurement teams, in addition to a wide range of external experts
    • Secure new business within accounts where appropriate and support other business development initiatives

    Key Competencies:

    • High level of drive, self-motivation and initiative
    • Close attention to detail
    • Ability to problem-solve effectively and make decisions
    • Highly organised and proactive
    • Great team player with the ability to work autonomously in a fast-paced environment
    • Ability to accept and act upon constructive feedback



    • Effective financial and project management
    • Management of large programmes of work
    • Excellent communication and interpersonal skills
    • Working knowledge of publication management systems such as Veeva and Datavision



    Educated to degree level or equivalent is desirable


    Interested in applying? Please submit your resume along with a covering letter


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