• Account Manager

    Job ID
    2018-13067
    Location
    US-NY-New York
    Category
    Client Services
    Company
    Health Science Communications
  • Overview

    At Health Science Communications we share a genius for translating scientific promise into clinical reality. In fact, we’ve built our business on it! We continue to grow and lead our field by providing scientific strategy, medical education, and multichannel peer-to-peer initiatives to maximize the value of our clients’ brands with the utmost scientific integrity.

     

    Come join our team of medical, marketing, creative, and digital experts as we continue to catalyze the science, meaningfully engage with our audiences, and strategically partner with some of the most exciting companies in the pharmaceutical, biotech, and device industries.

     

    We are looking for an Account Manager to join the HSC team! In this role you will be given the opportunity to develop relationships with clients and lead assigned projects independently under the guidance of the Account Lead. You will maintain a vocal role in leading internal and client-facing status calls along with taking a leadership role in project financials such as the development of Statements of Work, including project scope assumptions and budget estimates. You will also be given the opportunity to take a leadership role in developing and managing interdepartmental relationships.

     

    EXPECTATIONS

     

    Our Account Manager should have expertise in the following areas:

     

    Strategic Business Stewardship

    • Having a genuine understanding of HCG companies and services; can effectively speak about these at a top-line level with client
    • Participating and contributing in select business planning sessions
    • Beginning to understand and internally discuss client strategy and/or objectives
    • Assisting in prep for new business pitches/presentations, including research, scheduling, and other internal needs
    • Becoming an expert in our WorkFront project management tool

    Client Relations

    • Beginning to partner with clients more independently and leading client meetings/calls focused on project status and completion
    • Executing projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams
    • Expert oversight of Zinc, Veeva, and other content management databases/portals (if applicable to account)

    Financial Management

    • Partnering with Client Finance Director for accurate picture and preservation of account financials
    • Correctly using existing financial tools (eg, JPR or Financial Dashboard) to keep team abreast of key financial data trackers. Accurately uses Cognos, and keeps team forecast up to date
    • Developing client budgets, SOWs, and estimates with minimal revision needed

    People Management

    • Overseeing the work of and providing direction to junior account managers; onboarding and training junior staff by delegating project work to provide experience and knowledge transfer
    • Taking the lead on interdepartmental relationship issues; identifying and resolving problems, giving/receiving constructive criticism, and addressing conflicts with peers

     Requirements

    • Working knowledge of MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
    • Having excellent communications skills (written and oral), analytical, interpersonal, and problem-solving skills
    • Ability to work independently and within a team
    • Being solutions-oriented
    • Having a passion for excellence; extremely detail oriented
    • Comfortable leading client calls
    • Highly organized, ability to manage workload, manage time, and prioritize tasks
    • Willingness and ability to travel for programs if requested; 10% travel likely (pending accounts)

    BENEFITS WE OFFER

    • A competitive compensation package
    • Paid annual vacation, holiday and sick time off
    • Comprehensive health plans including medical, dental and vision
    • Competitive 401(k) investment options
    • Employee stock purchase plan
    • Life insurance
    • Commuter benefits
    • Employee referral awards
    • Employee Assistance Program
    • Tuition reimbursement
    • Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors
    • Retail and entertainment discounts and benefits available
    • A rewarding workplace and a fun team environment

    The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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