• Senior Account Manager

    Job ID
    2018-13073
    Location
    US-NY-New York
    Category
    Client Services
    Company
    Health Science Communications
  • Overview

    At Health Science Communications we share a genius for translating scientific promise into clinical reality. In fact, we’ve built our business on it! We continue to grow and lead our field by providing scientific strategy, medical education, and multichannel peer-to-peer initiatives to maximize the value of our clients’ brands with the utmost scientific integrity.

    Come join our team of medical, marketing, creative, and digital experts as we continue to catalyze the science, meaningfully engage with our audiences, and strategically partner with some of the most exciting companies in the pharmaceutical, biotech, and device industries.

     

    As Senior Account Manager, you will execute projects independently with the support and direction of the Account Lead, including but not limited to timeline development and management, financial reporting and management, client contact report development, client meeting agendas and action item report development, interaction and coordination with other departments (including creative, traffic, scientific services, editorial, digital, and meeting planning), on-site program management, materials development, concept planning, and coordination with external vendors. You will own all aspects of project management, including internal and client-facing kickoff meetings at the start of an initiative, through to completion and delivery.

     

    You will develop relationships with clients at appropriate levels under the direction of your supervisor and lead assigned projects independently. You will maintain a vocal role in leading internal and client-facing status calls. An Account Manager will also take a leadership role in project financials, including development and management of financial trackers and preparation and participation in regular finance meetings, supporting and overseeing project billing with appropriate support and supervision and proactively identifying and proposing solutions for financial issues on client projects. You will assist on the development of Statements of Work, including project scope assumptions and budget estimates. You will take a leadership role in developing and managing interdepartmental relationships; you will establish strong relationships, successfully execute projects with this interdepartmental group, manage conflict appropriately, and propose solutions to issues as they arise.

     

    EXPECTATIONS

     

    Strategic Business Stewardship

    • Genuine understanding of HCG companies and services; can effectively speak to these at a top-line level with client
    • Participates and contributes in select business planning sessions
    • Understands and can internally discuss client strategy and/or objectives
    • Assists in preparation of new business pitch/presentation, including research, scheduling, and other internal needs
    • Expert in Workforce project management tool

    Client Relations

    • Partners with clients independently and leads client meetings and calls with focus on project status and completion
    • With minimal supervision/revision, accurately completes client contact reports
    • Executes projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams
    • Expert oversight of Zinc, Veeva, and any other content management databases (if applicable to account)

    Financial Management

    • Works closely with finance director for accurate picture and preservation of account financials
    • Correctly uses existing financial tools (eg, JPR, Financial Dashboard) to keep team abreast of key financial data trackers. Accurately uses Cognos, and keeps team forecast up to date
    • Develops client budgets, scope of work, and estimates with minimal revision needed

    People Management

    • May oversee the work of and provide direction to junior team members; delegates projects to provide experience and knowledge transfer
    • Takes the lead on interdepartmental relationship issues; identifies and solves problems, gives and receives constructive criticism in a positive way, immediately and helpfully addresses conflicts with peers
    • Expertise in MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
    • Strong interpersonal skills
    • Excellent communication (written and oral), analytical, interpersonal, and problem-solving skills
    • Ability to work independently and within a team
    • Professional appearance and demeanor
    • Solutions oriented
    • Passion for excellence; extremely detail oriented
    • Comfortable leading client calls
    • Highly organized, ability to manage time and prioritize tasks
    • Working knowledge of Word, Excel, PowerPoint; some database knowledge a plus
    • Willingness and ability to travel for programs if requested; 10% travel likely (pending accounts)
    • A bachelor’s degree, preferably in business, marketing, communications, life sciences, or liberal arts
    • 4+ years’ experience in account/project management in an agency setting; some pharmaceutical or health care‒focused client experience preferred, but not required

    The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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