• Senior Account Manager

    Job ID
    Client Services
    Chameleon Communications International
  • Overview

    Chameleon Communications International partners with many of the major top 20 pharmaceutical clients to create the scientific foundation and clinical communications that support the successful development and launch of their brands. We work across a range of media including journals, congresses, and digital formats. Our work spans the globe across Europe, Asia Pacific, North and South America. Chameleon received the Queen’s Award for International Trade in 2010.


    With nearly 200 people working in New York, New Jersey, Los Angeles, London and Manchester, Chameleon is a member of the Healthcare Consultancy Group (HCG), a global company in the Omnicom Group of independently managed healthcare communications companies dedicated to delivering accurate, strategic, and compelling scientific communications to the full range of stakeholders, including physicians, allied healthcare professionals, payers, patients, and caregivers.


    Chameleon has several large global publications accounts and we are the publications agency of record for several major pharma clients. We specialize in delivering strategic medical communication plans and aligned tactical delivery, including simultaneous publication, collaboration with the world’s leading universities, and creative and impactful data roll-out.


    As a Senior Account Manager you will execute projects independently with the support and direction of the Sr. or Group Account Director or VP leading the account, including but not limited to timeline development and management, financial reporting and management, client contact report development, client meeting agendas and action item report development, interaction and coordination with other departments (including creative, traffic, scientific services, editorial, and meeting planning), on-site program management, materials development, concept planning, and external vendors. You will own all aspects of project management, including internal and client-facing kick off meetings at the start of an initiative, through to its completion and delivery.


    You will develop relationships with clients at appropriate levels under the direction of your supervisor and lead assigned projects independently. You will maintain a vocal role in leading internal and client-facing status calls. A Senior Account Manager will also take a leadership role in project financials, including development and management of financial trackers, preparation and participation in regular finance meetings, supporting and overseeing project billing with appropriate support and supervision, proactively identifying and proposing solutions for financial issues on client projects. You will assist on the development of Statements of Work, including project scope assumptions and budget estimates. You will take a leadership role on developing and managing interdepartmental relationships; establish strong relationships, successfully execute projects with this interdepartmental group, manage conflict appropriately, and propose solutions to issues as they arise.


    This role can be loacted in either our New York City or Iselin, New Jersey offices.


    About the candidate
    • We are seeking account team members who have high levels of attention to details, strong grounding in process, highly analytical, self-starters, with advanced skills in systems including Datavision
    • Must be confident in compliant publications management, collaboration with Sponsor stakeholders and authors
    • Able to work accurately with high volumes of data, metrics and reporting
    • Proactive in adopting client systems and processes in all aspects of publications management
    • An absolute focus on quality of information and a commitment to publications excellence

    Strategic Business Stewardship

    • Genuine understanding of HCG companies and services; can effectively speak about these at a top-line level with client
    • Participates and contributes in select business planning sessions
    • Beginning to understand and able to internally discuss client strategy and/or objectives
    • Assists in preparation of new business pitch/presentation, including research, scheduling, and other internal needs
    • Expert in ERT/WorkForce project management tool

    Client Relations

    • Begins to partner with clients more independently and leads client meetings and calls focused on project status and completion
    • With minimal supervision/revision accurately completes client contact reports
    • Executes projects autonomously, has proven knowledge of internal process, capably and directly manages projects working with interdepartmental teams
    • Expert oversight of Zinc and other content management databases/portals (if applicable to account)

    Financial Management

    • Works closely with finance director for accurate picture and preservation of account financials
    • Correctly uses existing financial tools, eg, Financial Dashboard, to keep team abreast of key financial data trackers. Accurately uses Cognos, and keeps team forecast up to date
    • Develops client budgets, scope of work, and estimates with minimal revision needed

    People Management

    • May oversee the work of and provide direction to (senior) junior account managers ; onboards and trains junior staff, delegates project work to provide experience and knowledge transfer
    • Takes the lead on interdepartmental relationship issues; identifies and solves problems, gives and receives constructive criticism in a positive way, and immediately and helpfully addresses conflicts with peers


    • A Bachelor’s degree, preferably in business, marketing, communications, life sciences, or liberal arts
    • 5+ years’ experience in account /project management in an agency setting; some pharmaceutical or healthcare-focused client experience preferred, but not required

    What we offer:

    • A competitive compensation package
    • Paid annual vacation, holiday and sick time off
    • Comprehensive health plans including medical, dental and vision
    • Competitive 401(k) investment options
    • Employee stock purchase plan
    • Life insurance
    • Commuter benefits
    • Employee referral awards
    • Employee Assistance Program
    • Tuition reimbursement
    • Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors
    • Retail and entertainment discounts and benefits available
    • A rewarding workplace and a fun team environment

    The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.


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