• Senior Vice President, Client Services

    Job ID
    US-NY-New York
    Client Services
    Health Science Communications
  • Overview

    Health Science Communications (HSC) is looking for a talented and committed Senior Vice President, Client Services to join their team. This role is critical to our business and company; managing team(s) and client relationships, contributing to the strategic direction and longer-term vision of the agency.


    HSC is a full service scientific communications and medical strategy agency based in New York and New Jersey.  We are a diverse and dynamic team of amazingly talented individuals who craft innovative solutions with passion and integrity, always anticipating our clients’ needs.


    We are united by a shared purpose of helping our clients commercialize their breakthrough therapies. We leverage our scientific acumen and healthcare marketing expertise to create stories which communicate the unique clinical value of our clients’ compounds. Our focus is combining unparalleled scientific depth with real world communications experience. Our clients and their drugs or devices are the beneficiaries, leading to the improvement of patient outcomes.


    Established in 1987, HSC is the founding member of the Healthcare Consultancy Group (HCG), with over 400 employees in New York, California, Connecticut, Ohio and UK (London, Manchester), and access to vast resources and talent as a global company in the Omnicom Health Group of independently managed healthcare companies. 


    As the SVP, Client Services at HSC, you will support and develop the strategic direction of multiple clients and brands, independently manage the cross-functional organizational team through project implementation and be responsible for business development and revenue growth for both new and existing clients.  


    You will be responsible for independently leading all aspects of multiple account teams from client-agency relationships to flawless execution of projects, to profitability.  The mentorship and development of those teams will be a major focus of your role as SVP.


    Reporting directly to the EVP, Director of Client Services, you will be an integral part of the management team and execute management initiatives to further company goals.


    Strategic Business Stewardship

    • Makes client/business decisions in-line with broader HSC and HCG business goals with a focus on company growth
    • Actively pursues and leads new business pitches and organically grows current business, by developing and executing account growth plans
    • Provides guidance on and executes against client brand strategy
    • Cultivates and maintains a unique wide network of valuable relationships in the medical communications and pharmaceutical business sector (clients, thought leaders, et al) that can significantly help strengthen the company’s network
    • Networks and collaborates across agencies both internal and external to Omnicom
    • Proven ability to successfully and significantly drive the progress of the company
    • Contributes to overall company marketing and promotion
    • Leads innovation by evolving offerings and identifying new opportunities based on industry landscape
    • Conducts themselves as an ambassador of company culture code

    Client Relations

    • Builds solid relationships with clients to ensure transparent feedback and successful partnerships
    • Ensures and owns client satisfaction and actively works on solutions and improvements to better business
    • Ensures appropriate resource allocation for team
    • Oversees all aspects of team execution to ensure quality and efficiencies
    • Seen as strategic partner by client

    People Management

    • Owns and ensures peer collaboration across teams and agencies, setting positive cultural tones, and proactively and effectively works with senior leadership to maintain positive atmosphere
    • Models exemplary leadership communications; is inclusive and open
    • Successfully develops talent into positions of increasing responsibility at the individual, team, and department levels
    • Participates in succession planning for department/company
    • Work with each direct report to further career development plans using HSC’s Halogen, our assessment and goal setting system
    • Proactively partners across departments to resolve talent-related issues and challenges
    • Acts as a role model for agency talent interactions; in partnership with HR identifies, recruits, mentors, shapes, and retains talent
    • In partnership with HR, owns full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development

    Financial Management

    • Develops forecasts for all client businesses, is responsible for meeting revenue targets
      • Proactively owns forecast, revenue, overages, profitability and growth of accounts
    • Contributes to agency-wide forecast management, troubleshooting, and upside opportunity development
    • Actively recommends plans or processes to positively impact bottom- and top-line revenue management for agency


    • BA/BS degree minimum
    • Significant experience in launching pharmaceutical products (US/Global/franchises)
    • Solid understanding and appreciation for science and clinical medicine 
    • Proven track record for developing and executing innovative programs and initiatives
    • Experience in digital media
    • Proven track record in leading new business pitches/presentations, growing existing business and building new relationships
    • Minimum 10 years of client services medical communication agency experience or equivalent
    • Minimum 3 years’ experience in managing multiple client teams
    • Appreciation for and willingness to travel


    • Excellent interpersonal and communication skills (verbal & written)
    • Strong presentation skills; ability to influence others
    • Excellent staff development and mentorship skills
    • Ability to provide and receive constructive feedback
    • Must possess team building capabilities across departments
    • Self-motivated and able to motivate and inspire others
    • Strong strategic, analytical, and judgement capabilities
    • Detail oriented and able to effectively multi-task
    • Proficiency in PPT, WORD and Excel programs
    • Familiar with processes for client submissions (such as Veeva, Zinc etc.)


    • A competitive compensation package
    • Paid annual vacation, holiday and sick time off
    • Comprehensive health plans including medical, dental and vision
    • Competitive 401(k) investment options and company matching program
    • Employee stock purchase plan
    • Life insurance
    • Commuter benefits
    • Employee referral awards
    • Employee Assistance Program
    • Tuition reimbursement
    • Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors
    • Retail and entertainment discounts and benefits available
    • A creative and passionate workplace and a fun, collaborative team environment

    The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.


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