• Account Supervisor

    Job ID
    Account Services
  • Overview





    Job Title:       Account Supervisor

    Reports To:   President, Vice President, Client Services Director

    FLSA Status: Exempt

    Department:  Account Management

    Job Purpose

    Provide outstanding client service across projects while interacting with all levels of employees throughout the agency and with external clients.

    Core Value Focus

    Think critically

    Driven to excel

    Key Responsibilities

    • Provide brand stewardship, and own brand strategies and objectives, to ensure client satisfaction on assigned accounts
      • Liaise closely with clients over account direction and emerging business issues
      • Take a leadership role in the design and preparation of team recommendations for client deliverables and proposals
      • Proactively contribute to content and client strategy
    • Function as a role model for delivery of client service for assigned accounts
      • Lead client meetings to discuss project planning, initiation, development, and finalization
      • Communicate account changes to clients
      • Follow up with clients on account issues and actions
      • Build opportunities for Synergy from within existing accounts
      • Provide direction and support for brand and related communications and relationships with clients, KOLs, and partners
      • Maintain fiscal responsibility for assigned accounts
    • Help facilitate a strong, cohesive team that is focused on priorities, knowledgeable about client(s)’ products and services
      • Celebrate team success and actively seek opportunities to improve client service
      • Provide support for other members of the agency team on assigned accounts
      • Troubleshoot account issues and ensure all project roles and tasks are assigned
      • Establish and support a “can do” approach to projects within the team
      • Liaise closely with other members of the Account Management function, Creative and Content managers, Events managers, Design and Production team, and Finance to ensure all project/account deliverables are effectively resourced
    • Holds a deep understanding of Synergy’s core offerings and seeks opportunities to enhance our value to clients through the implementation and proposal of these deliverables
      • Participate in new business pitches as required
      • Proactively assist other Account Management team members in realizing business opportunities
    • Maintain a program for sound employee relations with personnel at all levels of the organization
      • Coach direct reports to realize their potential
      • Set performance goals and conduct annual performance appraisals for direct reports



    College degree (BA, BS) required. 5+ years of experience in account management required. Experience in medical education or scientific expertise a plus. This position may require domestic and international travel, including on weekends. Flexibility and openness to a changing environment are essential.


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