• Freelance Team Support Manager

    Job ID
    Account Services
    CDM Princeton
  • Overview




    Position: Freelance Team Support Manager 


    Summary: Support the achievement of agency objectives by coordinating scheduling with key stakeholders and providing administrative assistance for a wide variety of complex, diverse, sensitive and confidential tasks and projects.



    • Assist with calendar management for the Managing Partner of Creative and Managing Partner, Director of Client Services by maintaining an organized, up-to-date calendar and resolving scheduling conflicts to ensure consistent communication and planning with multiple stakeholders
    • Manage travel and meeting arrangements by organizing logistics and liaising with key stakeholders and travel resources to confirm schedules and/or itineraries
    • Organize billing and budgeting documents by preparing reports and financial data, and processing expense reimbursements
    • Provide personalized and quality customer service to key stakeholders, including all members of the team, by screening and prioritizing incoming information, recommending actions to resolve requests and referring stakeholders to appropriate employees or departments as required
    • Manage special projects as assigned by establishing objectives and milestones, defining resources, coordinating work plans and creating presentations or other documents as required to support the achievement of the team’s goals
    • Handle and complete all expense reports for both Managing Partners through our Expense Report system, Dynamics
    • Anticipate scheduling, travel conflicts, handle accordingly
    • Provide a positive environment by modeling company values and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun


    • Appropriately prioritize assigned tasks to ensure timely goal achievement
    • Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Identify and recommend opportunities for improvement
    • Quickly change direction when working on multiple projects or issues
    • Act with integrity when decision-making, managing or working with a team and corresponding with customers
    • Work with people at different levels within the organization to accomplish a common goal
    • Clearly and confidently convey information to a wide audience


    • Maintain a professional, polished, poised and positive demeanor
    • Ability to manage expenditures to budget
    • Multi-task and handle competing priorities
    • High attention to detail
    • Show drive and initiative
    • Able to anticipate MP or team requirements
    • Open to coaching and feedback
    • Work independently and be resourceful in handling and resolving a variety of situations


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