• Group Account Supervisor

    Job ID
    US-NY-New York
    Account Services
    Harrison & Star
  • Overview


    Group Account Supervisor

    The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship.



    Primary Job Responsibilities

    • Demonstrate "Big Picture" thinking view of the Brand and business, across all communication channels and H&S business units, and provide strategic contributions to success of Brand
    • Lead strategic and tactical planning process that includes all H&S business units

    Traditional offline

    Print advertising

    Web programs and advertising


    Interactive sales tools

    Exhibits and exhibit technologies


    • Demonstrate mastery of brand category and competitive data, including key studies
    • Aggressively monitor and understand the competitive landscape, on and offline, both strategic and creative
    • Oversee and/or manage complex online programs across multiple channels, with numerous interactive partners
    • Oversee project/program reporting including KPI performance and metrics reporting


    Make strategic recommendations based on these metrics


    • Seek opportunities to showcase agency work among current and prospective clients
    • Seek opportunities to grow business, across all agency disciplines, within current accounts and into new accounts connected with that client
    • Demonstrate the fiscal acumen to lead a profitable account
    • Aggressively monitor fee performance to encourage/ensure profitability
    • Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee
    • Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
    • Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
    • Keep abreast of marketing/advertising and brand-specific trends, across all communication channels, in order to offer added-value to the client/creative product
    • Demonstrate ability to adapt to various client corporate cultures
    • Keeping senior management briefed on account activities
    • Continue to refine skills in strategy and the business planning process
    • Articulate agency POV without being afraid to take a stand
    • Strategically problem solve for discrepancies between client and agency
    • Act as a positive role model for agency at client and industry events
    • Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
    • Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings
    • Establish credibility with clients at all levels and embody service-oriented attitude
    • Become trusted and integral strategic advisor to the client team


    Additional Responsibilities

    • Communicate effectively and professionally both internally and externally
    • Demonstrate good problem-solving and interpersonal skills
    • Demonstrate ability to set priorities while handling multiple projects, across all communication channels, and to delegate work appropriately
    • Remain calm despite high pressure situations
    • Project a professional, positive attitude toward peers and clients within the department and the agency
    • Uphold Agency quality standards in servicing the Client
    • Maintain accurate time sheets
    • Foster a positive team atmosphere demonstrating respect for peers and supervisors
    • Assist other members of department/team as needed when workload allows
    • Foster senior level partnerships with creative/account colleagues
    • Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
    • Uphold the Company Values (the 4 C’s) in all decisions and interactions


    Management Responsibilities

    • Assign work to assure project deadlines are met
    • Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
    • Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
    • Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
    • Provide constructive and direct ongoing feedback to direct reports
    • Evaluate performance of direct reports and complete and deliver performance reviews
    • Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
    • Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
    • Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
    • Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.



    • College degree, preferably in marketing, advertising, communications or science/medicine
    • 5 - 7 years Agency or comparable experience
    • Digital agency and/or promotional experience required
    • Understand the role that the internet plays in a client's communication mix
    • Experience leading one or more of these projects types: online campaigns, creation of web properties, mobile, video, closed loop marketing via tablet PC/iPad
    • 2 years of supervisory experience
    • Excellent written and oral communication skills
    • Superior computer skills: Word, Excel, PowerPoint
    • Well-developed knowledge of business practices/vendor relations
    • Maturity to handle independent senior-level Client contact
    • Ability to manage and train staff
    • Successful history of growing brands and possibly launching brands
    • Understanding of therapeutic categories/disease states


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