Freelance Group Account Supervisor

Job ID
US-NY-New York
Account Services


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Freelance Group Account Supervisor



Representing the agency in everything you do. Your clients rely on you as much as they do their own team. They count on you to place their interests at the forefront of every decision. And you manage to do so, while never losing focus on your role as a driver of the agency’s objectives. You guide clients toward solutions that extend beyond their existing commitment and encourage them to think disruptively and embrace creative ideas that isolate and elevate their brands. Your attitude and actions motivate your team members more than any direct request ever could. Your leadership is never overbearing, always allowing others the chance to learn and grow. You have an innate ability to speak to people in a way that lets them know they are respected and valued. And you tackle every problem head on, with an eye to a more successful future.


  • Plan (30%)
    • Create tactical plans and project briefs with an eye on market dynamics, brand strategy and objectives, innovation, and Disruption
    • Establish annual budgets and staffing plans to support client and agency needs
    • You will excel by:
      • Being able to think 6 months ahead of what’s directly in front of you


  • Manage (20%)
    • Manage the client relationship, expectations, and deliverables—and not by just saying “yes”
    • Ensure project momentum by working closely with internal teams to produce the best work possible
    • Monitor monthly and quarterly financials to ensure the achievement of financial targets and milestones
    • Delegate tasks appropriately and provide learning opportunities for direct reports
    • You will excel by:
      • Identifying staff solutions that yield best rults for our product and revenue


  • Drive (40%)
    • Review creative work to ensure it is on strategy and meets client expectations
    • Flag for clients any change in project scope with a POV about whether it’s necessary and a recommendation for budget reallocation
    • Lead team and client meetings with defined objectives and actionable openings/closings to show we are driving process and POV
    • Provide agency POV as you participate in all relevant client meetings (eg, PRC, POA/sales/training, extended team, advisory boards)
    • You will excel by:
      • Anticipating client needs and opportunities, and bringing solutions outside of the SOW project list


  • Mentor (5%)
    • Educate, grow, and retain talent on your team
    • Help direct reports set realistic goals, and provide opportunities for goal attainment
    • Build and foster relationships across all departments
    • You will excel by:
      • Providing real-time feedback and recognition to direct reports


  • Seek (5%)
    • Study industry trends and reports, evaluate client research, and provide forward-thinking POVs to clients
    • Uncover opportunities for value-added ideas to influence client decision-making and grow the business
    • Engage in new business pitches when opportunities arise
    • You will excel by:
      • Advancing an idea to the Wall of 10


  • Bachelor’s degree and 5 years’ prior work experience in an advertising environment
  • Prior internal team and client management experience
  • Willingness to travel 20-40% of the time depending on client location(s)
  • A foundational skill set defined by:
    • Oratory talent, verbal and written communication skills, and ability to command a room
    • Innate team orientation
    • Problem-solving and influencing
    • Organization and attention to detail
    • Sound judgment and discretion for managing projects


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