Associate Medical Legal Regulatory Content Manager

Job ID
2020-20444
Location
US-NY-New York
Category
Copy
Company
TBWA\WorldHealth

Overview

 

tbwa-worldhealth logo

 

ASSOCIATE MLR CONTENT MANAGER

 

Location: New York, NY

 

YOU ARE THE LIAISON

You’re skilled at understanding and communicating the needs of different parties, and a reliable partner to all. You know that accomplishing complex tasks with multiple stakeholders involves being a stickler for process while remaining an innovative problem- solver. And you bring these talents to both your internal team and clients’ MLR teams.

You’re savvy when it comes to navigating submission platforms that aren’t always user-friendly, and you’re happy to share your knowledge with teammates whenever it’s helpful. You work adeptly within the confines of existing systems but are always seeking opportunities to streamline processes to better meet client and agency needs. You’re a team player and find satisfaction in going the extra mile to help everyone achieve successful outcomes. Your clients and colleagues know they can count on you to make things happen.

 

YOUR ROLE – 30%

YOU WILL BE EXPECETED TO:

  • Provide support to the Senior MLR Content Manager and MLR Content Manager
  • Help to maintain the highest level of quality control while learning MLR best practices

YOU WILL EXCEL BY:

  • Being able to access and navigate the internal MLR tracking system for status of jobs and general information
  • Seeking new ways to improve and streamline the internal tracking system

MAKE IT HAPPEN – 30%

YOU WILL BE EXPECETED TO:

  • Become familiar with internal tracking systems developed by senior MLR staff
  • Be able to access the server to locate latest MLR content
  • Under the supervision of senior staff, attend MLR meetings (either live or remotely)
  • Attend internal status meetings and discussions
  • Become familiar with client procedures and guidelines on how to successfully submit a job to MLR review

YOU WILL EXCEL BY:

  • Understanding the needs and challenges of clients
  • Understanding the bigger picture and how your role fits in

TAKE IT UP A NOTCH – 20%

YOU WILL BE EXPECETED TO:

  • Develop time management skills and the ability to prioritize and accomplish the highest-priority tasks by the end of each day
  • Recognize the appropriate level of urgency for each task and escalate the issue, if necessary
  • Communicate with senior MLR staff on a regular, consistent basis regarding the status of MLR projects
  • Learn to work independently, with minimal supervision
  • Learn effective and creative ways to communicate with team members in different locations and offices via phone conferences, email, and teleconferencing

YOU WILL EXCEL BY:

  • Bringing a fresh perspective by sharing your insights based on present and past experiences
  • Seeking out new assignments that highlight your strengths

STAY RESTLESS – 20%

YOU WILL BE EXPECETED TO:

  • Be proactive in your training and development as it relates to the MLR process
  • Establish working relationships with people across agency departments, sharing best practices

YOU WILL EXCEL BY:

  • Working with your manager to take on increasing responsibility
  • Participating in internal training sessions

POSITION REQUIREMENTS:

  • Bachelor’s degree
  • 2+ years of relevant work experience, preferably in science or medicine
  • Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and Adobe Acrobat
  • Ability to work in a fast-paced environment

A FOUNDATIONAL SKILL SET DEFINED BY:

  • Strong interpersonal communication skills
  • An eye for detail
  • Technologic savvy

 

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