MLR Content Manager

Job ID
US-NY-New York


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MLR Content Manager



When you do something, you do it well. You know that means relentless attention to detail and unwavering adherence to best practices—with the flexibility to redefine them when necessary. Championing consistency across tactics and ensuring flawless incorporation of client and MLR feedback is mission critical. And your colleagues rely on your expertise to routinely deliver results that exceed client expectations.


You are a brand expert and the master of process. But you don’t rest on your laurels. You work hard to find solutions to outstanding problems and further refine the MLR review process with an eye on efficiency. You track projects and keep the server up to date with MLR feedback and your global Content Tracker, helping everyone on your team do their work better. And when your colleagues have questions, you reliably have answers. You’re an essential team member and you take pride in your reputation for making things happen



Your Role (30%)

  • Provide strong support to the Senior MLR Content Manager in day-to-day activities
  • Help to maintain the highest level of quality control while learning MLR best practices

You will excel by:

  • Ensuring the MLR process runs   smoothly and is consistently  error-free


Make it happen(35%)

  • Under the supervision of senior staff, attend client MLR reviews, capturing notes   on feedback
  • Update the MLR feedback Content Tracker for regular dissemination to the full team
  • Become familiar with the basic functions of MLR software (uploading projects,   sending submissions to client, checking job status, and pulling MLR comments)
  • Support submission preparation when needed, including annotating content provided by copywriters
  • Become familiar with client procedures and guidelines that define which components must be included in submission packages for different types of projects
  • Train new team members on the role of the MLR Content Manager

You will excel by:

  • Becoming a brand expert 
  • Establishing and maintaining  the highest level of excellence


Take it up a notch (25%)

  • Develop skills to improve time management and prioritize and accomplish the highest-priority tasks by close of business each day 
  • Communicate on a regular, consistent basis with team members regarding the status of MLR projects 
  • Work with Senior MLR Content Manager to learn the required quality control steps on a project prior to submission

You will excel by:

  • Anticipating potential roadblocks and offering solutions
  • Continuously working to improve processes to work smarter, not harder


Stay Restless(15%)

  • Cross-train with Account Management, Project Management, Copy, and Editorial to learn more about their roles and responsibilities as it relates to the MLR process 
  • Share best practices with various agency departments, based on past and present experiences 
  • Seek out areas of interest for professional development

You will excel by:

  • Embracing creative ways to solve problems 
  • Participating in internal training sessions



  • 3-4 years of writing and/or editing experience in pharmaceutical advertising or medical communications 
  • Management experience preferred 
  • General knowledge of MLR process and software (eg, Veeva Vault PromoMats) 
  • Extremely detail-oriented and organized approach 
  • Ability to work under deadline pressure on multiple projects 
  • Proficiency in Microsoft Office (Word, Outlook, Excel,   PowerPoint) and Adobe Acrobat



  • Strong interpersonal communication skills and the ability to collaborate with agency departments 
  • Comfort in interacting with client, when appropriate 
  • Proven decision-making and problem-solving skills



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