Research Manager, Qualitative Market Research

Hello, we’re The Planning Shop

As an insights-led brand consultancy, we help the healthcare industry decode the hearts and minds of HCPs, caregivers and consumers to reveal insights that impact the trajectory of their brand. What makes us different is how we connect the dots between human truth, behaviour change and market potential, ultimately empowering strategic choice.

As a global team with headquarters both in London and Philadelphia, we boast a flexible hybrid/virtual workplace that attracts the best talent from anywhere.

As part of the Omnicom Health Group, we offer the personal high touch of a boutique agency, with the muscle of a major holding company. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together.

Role & Responsibilities -

As a Research Manager, you will collaborate with the Project Leader and Consultant on key accounts/projects to deliver high-quality qualitative and quantitative research projects that delight our Clients and invites repeat business. You will be responsible for managing projects from kickoff to final presentation, ensuring excellence in research and client service.  Specifically:

Research Project Management

• Develops a project timeline keeping internal team informed of progress and changes
• Liaises with appropriate internal functions (Operations, Finance), Project Team and client to ensure successful project management throughout
• Writes and delivers client-ready screeners, utilizing input from the team as appropriate 
• Writes and delivers near client-ready discussion guides and questionnaires, utilizing input from the team as appropriate
• Prepare and lead sections of client kickoff calls
• Organizes and attends fieldwork, resolving client issues in a timely manner
• Moderates in-depth interviews and focus groups  
• Analyses data (content analysis, transcripts, tables etc.) and synthesizes findings
• Participates in and prepares project brainstorm, contributing to insight generation
• Collaborates with Project Leader to write client-ready debriefs / reports (utilizing review and input from Project Consultant), with a clear story that addresses the client’s business challenge
• Participates in and presents sections of final results to the client in collaboration with relevant members of the team, maintaining accountability for the content

Line Management

• Potential to manage the performance, development and workload of one or two SRE/RE
• Inspire and activate team members to perform their best.
• Inputs into and helps operationalize the resourcing decisions made by Pod Leaders and/or Global Operations

Client Partnership/Growth

• Ensures high levels of client service and satisfaction on all projects, as part of Project Team
• When leading client communications, develops and maintains strong relationships with clients to bring in repeat business

Why you’ll be successful at The Planning Shop

• Strong internal drive and sense of accountability and ownership
• Outgoing personality, creative, curious, collaborative, detail-oriented
• You demonstrate a passion for research excellence
• You’re a generous, collaborative team player
• Works effectively within and across teams; respecting and striving to cultivate the value each person brings to the project
• You identify with our core values: We’re insatiably curious | We cultivate creativity | We’re future facing | We win or we learn| We versus me

What You’ll Need

• Minimum of 2-3 years’ experience working in a market research agency, preferably with pharma experience and one year as an SRE.
• Solid qualitative and/or quantitative research skills
• Moderation skills and experience
• Good attention to detail and organizational skills
• Strong written communication and presentation skills
• Bachelor’s Degree

The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

$75,000-$90,000

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.