Omnicom Health Group is the largest healthcare marketing and communications network in the world—partnering with clients to achieve meaningful change through better, more innovative communications. With more than 5,000 dedicated healthcare communications specialists from every corner of science, medicine, marketing, and communications, we recognize that it takes the best of talent to deliver the best of health.
When you join Omnicom Health Group, you have access to opportunities across the most networked network. What does this mean for you? Your journey may start with one Omnicom Health Group company then pivot to another, followed by a move to another where you take your career in a whole new direction building your skills and experience each step on your journey. We’re eager for you to carve a path that works for you – and we’ll help you make it happen.
Job Title - Senior Vice President, Director of Client Services
Office Location: Hybrid office worker
As SVP, Director of Client Services, you are responsible for protecting and growing the business and the agency’s relationships with it client base with little management oversight. The SVP, DOC position requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As Director of Client Services, you impact the agency’s financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and, 5) participation in new business activity.
Primary Job Responsibilities:
Client Relationship Management
- Establish and build strong working relationships with senior level client contacts
- Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities
- Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts
- Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams
- Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively
- Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
- Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product
Staff Leadership and Support
- Outline expectations of, and communicate effectively with, agency staff assigned to these accounts
- Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts specified above as well as other accounts/projects as assigned
- Provide a model of project/team leadership -- prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required
- Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and weaknesses of individual staff members; acknowledgingthe expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view
- Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product
- Demonstrate the value of, and encourage your staff’s desire for, continuing to learn
- Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved
- Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term
- Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement
- Encourage, and demonstrate, unity behind team and agency decision-making
- By example and direct instruction, teach staff members to make clear, balanced and effective decisions
- Mentor and develop your staff to motivate them and help them to grow and excel in their roles
Analytical and Planning Abilities
- Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions
- Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues
- Demonstrate the capacity, and lead the agency’s efforts, to, identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications
- Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals
- Business Impact
- Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability
- Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals
- Identify and capitalize on specific opportunities for growth within existing client organizations
- Be a steward of our clients’ and the agency’s money – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs
- Monitor staff development and satisfaction to ensure retention of key staff members
- Lead new business development efforts; lead new business teams and develop and run new business presentations
- Monitor/manage the overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources.
Additional Responsibilities
- Communicate effectively and professionally both internally and externally
- Demonstrate good problem-solving and interpersonal skills
- Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
- Remain calm despite high pressure situations
- Project a professional, positive attitude toward peers and clients within the department and the agency
- Foster a positive team atmosphere demonstrating respect for all regardless of title or level
- Foster senior level partnerships with creative/account colleagues
- Act as a positive role model for agency at client and industry events
Management Responsibilities
- Assign work to ensure project deadlines are met
- Provide constructive and direct ongoing feedback to direct reports
- Evaluate performance of direct reports and complete and deliver performance reviews
- Help managers on your staff to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions
- Document and copy Human Resources on any disciplinary conversations with staff members
- Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
- Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.
Senior Vice President Responsibilities
- Act as an advocate of Harrison and Star; make decisions with the Agency’s and employees’ best interest in mind
- Embody the four core values: commitment, collaboration, creativity and code of ethics
- Provide leadership within his/her department as well as across the Agency
- Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment
- Present a professional and positive image of Harrison and Star both internally and externally
- Identify, recruit, train and develop talent
- Motivate direct reports, and act as a mentor to all within Agency.
Qualifications:
- College degree, preferably in marketing, advertising, communications or science/medicine
- 9 - 10 years Agency or comparable outside experience
- 6 years of supervisory experience
- Experience on the client side (or other related experience) a plus
- Excellent written and oral communication skills
- Well-developed knowledge of business practices/vendor relations
- Ability to manage and train staff
- Successful history of growing brands and possibly launching brands
- Understanding of therapeutic categories/disease states.
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
$170,000 - $258,000
Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.
