Site Support Specialist
Overview of MMG: MMG is a Omnicom Health Group (OHG) company, which is part of the larger Omnicom. MMG stands at the center of where patients and clinical research connect. We are a global patient engagement powerhouse using a range of methods from digital advertising to community outreach to find the right patients for clinical trials. OHG is the largest healthcare marketing and communications group in the world. OHG has the expertise, insight, creativity, and scale to engage customers across the entire healthcare ecosystem. As part of OHG, MMG has access to more than 3,200 talented specialists dedicated exclusively to health. With OHG’s expertise and MMG’s knowledge and success in patient recruitment, together we can make a difference in treating patients right.
If you have a desire to work in health care and an interest in helping recruit participants for clinical trials, our entry-level Site Support Specialist position may be the ideal position for you. This position is responsible for providing updates to the site support and project management teams on patient recruitment, enrollment and compliance activities and issues that may affect study results.
Essential Functions:
- Establish and maintain strong relationships with medical research study staff
- Collect information on the study sites current recruitment strategies and challenges and troubleshoot barriers
- Provide strategic guidance to research centers in an effort to help increase patient enrollment
- Brainstorm additional recruitment and retention opportunities for sites
- Manage referrals of patients to research centers stemming from MMG outreach campaigns
- Review site interaction records for issues and quality control
- Coordinate compliance programs for patients involved in MMG studies, including:
- Participant compensation and transportation support services
- Long-term study patient surveillance monitoring
- Appointment reminder services
- Share available materials and tactics that may support the site's recruitment efforts
- Set target completion dates for agreed-upon tactics; work with internal teams to support site efforts (advertising, physician outreach, custom materials, re-orders, etc.)
- Assist with site feasibility and site identification calls, including executing questionnaires, and sending protocol summaries
- Ensure call notes and reports are complete and accurate
- Assist with material distribution, entering shipments, monitoring IRB approvals, etc.
Education and Experience
- High school graduate or G.E.D., with equivalent years of related work experience.
- Experience in health care, customer support, or clinical research advantageous
- Excellent verbal and written communication
- Good problem solving and decision making skills
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Knowledge of medical terminology or the clinical trial industry is a plus
Critical Success Factors:
- Ability to work with minimal supervision
- Ability to manage multiple tasks, priorities and deadlines concurrently
- Strong attention to detail, well organized, and documents work as appropriate
- Good time management skills
- Ability to work in a team and willing to cross train in other departments if needed.
- Independent thinker
- Strong customer focus
- Desires involvement in initiatives to improve processes/efficiency
- Ability to adjust to fluctuation in workload
Work location: Rockville, MD
MMG & Omnicom Health Group is an EEO /AA Employer.
https://www.eeoc.gov/employers/uplo
DIGITAL MARKETING SPECIALIST
Overview of MMG: MMG is a Omnicom Health Group (OHG) company, which is part of the larger Omnicom. MMG stands at the center of where patients and clinical research connect. We are a global patient engagement powerhouse using a range of methods from digital advertising to community outreach to find the right patients for clinical trials. OHG is the largest healthcare marketing and communications group in the world. OHG has the expertise, insight, creativity, and scale to engage customers across the entire healthcare ecosystem. As part of OHG, MMG has access to more than 3,200 talented specialists dedicated exclusively to health. With OHG’s expertise and MMG’s knowledge and success in patient recruitment, together we can make a difference in treating patients right.
Overview of Job Function: The Digital Marketing Specialist role is responsible for implementing and monitoring outreach strategies developed by the MMG proposal team and regularly reporting on the activity and outcome of agreed upon strategies to the client. Outreach strategies may comprise of media buying, social media development, advocacy relations, email campaigns, and search and display. This role is also responsible for managing vendor contracts, relationships, the program budget and communicating with sponsors and project teams on the impact of outreach strategies making additional recommendations based on the study's performance as needed.
Essential Functions
- Stay up to date with cutting-edge online and digital technologies, consistently advising senior management of potential successful vendors to review.
- Manage all aspects of media campaigns for in-house programs (includes social media, search and display, email, online advocacy and community outreach, television, radio, print, all other online tactics).
- Manage strategies and progression of enrollment towards goal and/or risk share agreement; proactively providing recommendations as needed for improved campaign performance.
- Create digital outreach materials such as Google Ads, keywords, Facebook Ads, Instagram Ads, banner ads, SEO, SEM, etc.
- Provide detail and explanation to clients and internal team members around all tactics and performance of each throughout the span of the program.
- Provide regular updates and reporting on budget and performance projections against actual spend and cost per referral/consent/randomization
- Drive conversion optimization of all digital executions, including implementing appropriate tools, optimizing content on a regular basis and improving the campaigns.
- Create and deliver web metrics reports for each program to internal team and clients
- Oversee all vendor relations including vendor introductions, purchase orders, invoices, etc.
- Provide daily management to online outreach campaigns (including Google Ads, Facebook Ad Manager, etc.), assessing daily spend cap and recommendations of raising or lowering spends.
- Liaise with internal teams (project managers, tech team, editorial team, creative team, translation teams) to set up online outreach activities
Education and Experience
- Bachelor's degree in health communications or marketing
- 2+ years health experience in an ad agency, communications/marketing/PR patient recruitment roles
- Well organized and able to manage multiple tasks and deadlines
- Budget management skills
- Excellent written and verbal communication skills
- Experience using Microsoft Word, Excel, and PowerPoint
- Self-starter, with creative and analytical qualities
Critical Success Factors
- Strong interest in researching the latest digital and social media trends
- Accustomed to a high-paced environment
- Medical terminology/clinical trial industry knowledge a plus
- Takes the lead in implementing recommended changes
